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Cancellation & Refund Policy

Subscription Cancellation & Refund Policy

Pynath Technologies Private Limited operates transparent billing and cancellation policies. Learn how subscription cancellations work, refund eligibility criteria, and payout timelines.

Effective Date: August 1, 2026
Policy Version: v2026.2
Entity: Pynath Technologies Pvt Ltd

At a Glance — Key Policy Summary

Plain-Language Summary
Free Tier

Free Evaluation

Our Free Tier allows testing core features prior to upgrading to paid subscription plans.

Self-Serve

Instant Cancellation

Cancel paid subscriptions at any time directly via your Dashboard Settings.

Clear Policy

Pro-Rata Refunds

Eligible refunds are calculated pro-rata in accordance with our terms.

5-7 Day Payout

Fast Refund Processing

Approved refunds are dispatched back to your original payment method within 5 to 7 business days.

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1. Policy Overview & Free Tier Evaluation

Pynath Technologies Private Limited provides a Free Tier Plan across our SaaS platforms (including Pynath Booking). This tier enables business owners and teams to evaluate performance prior to subscribing to paid tiers.

Because customers can test functionality on the Free Plan prior to purchase, paid subscriptions are generally non-refundable once activated, except under the explicit conditions detailed below.

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2. Step-by-Step Subscription Cancellation Workflow

You hold complete control over your subscription. You can cancel your paid plan at any time:

Step 1

Access Settings

Log in to your Pynath Dashboard and navigate to Settings Subscription & Billing.

Step 2

Confirm Cancellation

Click Cancel Subscription and confirm. A cancellation confirmation is sent to your email.

What Happens Upon Cancellation:

  • You retain access to paid features until the end of your current prepaid billing cycle.
  • No automatic renewal charges will be executed after confirmation.
  • Your account transitions to the Free Plan at cycle end with zero data loss.
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3. Refund Eligibility Conditions

Pynath Technologies will issue a refund back to your original payment method in verified scenarios:

A. Verified Service Disruption

If core platform services experience major unscheduled service disruption during your billing period, you may be entitled to a pro-rata refund for that period.

B. Duplicate Payment Error

If a payment gateway error results in duplicate charges for the same subscription period, the redundant charge is refunded promptly upon notification.

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4. Non-Refundable Circumstances

Refunds will NOT be granted under the following circumstances:

  • Partial Month Usage: Cancellations initiated midway through an active billing cycle where platform access was maintained.
  • Account Suspension: Accounts terminated due to violations of our Acceptable Use Policy.
  • Custom Software Deliverables: Bespoke engineering milestones once client sign-off has been executed.
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5. Refund Request Process & Timeline

To request a refund under eligible conditions:

Email [email protected] with your registered account details and billing reference.

Review Process:

Requests are evaluated promptly by our support team.

Payout Timeline:

Approved refunds are processed to your original payment method within 5 to 7 business days.

Pynath Technologies Private Limited

Corporate Identification Number (CIN): U62010GJ2026PTC176434

Active Registered Entity

Registered Corporate Office

Plt No 9, R. Survey No. 263, Gokulnagar St No. 2,
50 Ft Rd, Rajkot, Gujarat 360002, India.

Official Domain: pynath.com

Privacy & Legal Contact

Privacy Inquiries: [email protected]
General Legal: [email protected]